Privacy Policy

WelHost Experiences ("WelHost", "we", "us") is a tour organizing and travel concierge service operating in AlUla, Kingdom of Saudi Arabia. We are committed to protecting your personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

1. Information We Collect

When you submit a booking request or contact us, we may collect:

• Full name
• Email address and phone number (including WhatsApp)
• Nationality
• Travel details: arrival and departure dates, number of guests (adults and children)
• Your selected experiences, packages, accommodation, and transportation preferences
• Any message or special requests you choose to send us

Our website also stores limited technical data on your device (such as your language preference and shopping cart contents) so the site works properly. We do not use advertising or tracking cookies.

2. How We Use Your Information

• To respond to your booking requests and inquiries
• To plan, arrange, and coordinate your experiences, accommodation, and transportation in AlUla
• To communicate with you about your itinerary before and during your visit
• To meet our legal and regulatory obligations under Saudi law

We do not sell your personal data, and we do not use it for third-party marketing.

3. Sharing of Information

To arrange your experiences we may share only the necessary details with trusted service providers, such as hotels and resorts, licensed tour operators and guides, transportation providers, and official ticketing platforms. These providers receive only the information required to deliver the service you requested. We may also disclose information where required by the competent authorities of the Kingdom of Saudi Arabia.

4. Data Retention

We keep booking information only for as long as needed to provide our services, handle any follow-up questions, and comply with legal requirements. When the data is no longer needed, it is securely deleted.

5. Your Rights

Under the PDPL, you have the right to:

• Know how your personal data is collected and processed
• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw your consent to processing where consent is the legal basis

To exercise any of these rights, contact us at info@welhost.com.sa.

6. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Access to booking information is restricted to authorized WelHost personnel only.

7. Children's Data

Booking requests must be submitted by adults. Information about children (such as the number of children in a group) is provided by the responsible adult solely for the purpose of arranging suitable experiences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the last update.

9. Contact Us

For any questions about this Privacy Policy or your personal data, contact WelHost Experiences, AlUla, Kingdom of Saudi Arabia — info@welhost.com.sa.